Privacy or Cookies
This Privacy Policy governs the manner in which Nova Peak LLC collects, uses, and protects information when you access and use our website and related services.
We value the security of your personal information and privacy, and we are committed to handling your information in a transparent, reasonable, and secure manner.
- Information We Collect
When you browse, place an order, contact us, or use our website, we may collect the following information:
(1) Information You Voluntarily Provide
Including, but not limited to:
Name
Shipping address
Billing address
Phone number
Email address
Order details
Inquiries submitted to customer service
(2) Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, such as:
IP address
Browser type
Device type
Pages visited
Duration of visit
Cookies and website usage data
This information is typically used for website optimization, order risk management, user experience enhancement, and data analysis. - How We Use Your Information
We collect your information primarily for the following purposes:
Processing and fulfilling orders
Providing shipping and after-sales services
Communicating with you regarding orders, payments, or customer service inquiries
Preventing fraudulent transactions and misuse
Optimizing website performance and the shopping experience
Complying with legal, tax, or regulatory requirements
We do not sell your personal information to third parties. - Payment Security (PCI Compliance)
Information Collection: We collect your name, shipping address, and contact details to fulfill orders.
Payment Security (PCI Compliance): All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
We do not store your full credit card details, debit card details, or payment card security codes on our servers.
Payment information is handled by trusted third-party payment service providers in accordance with their security standards. - Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, including, but not limited to:
Order processing and after-sales services
Accounting, tax, and record-keeping requirements
Retention periods mandated by applicable laws and regulations
Fraud prevention and dispute resolution
When your information is no longer required, we will take reasonable measures to delete, anonymize, or securely dispose of it. - Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
Remember your shopping cart and browsing preferences
Enhance website performance
Analyze traffic and user behavior
Improve marketing and user experience
You may disable certain cookies through your browser settings; however, this may affect the proper functioning of certain website features. - Third-Party Services
We may share necessary information with the following types of third-party service providers to facilitate website operations and order fulfillment:
Payment service providers
Logistics and delivery service providers
Website hosting and technical service providers
Data analytics service providers
These third parties are permitted to use your information only to the extent necessary to perform their respective services. - Information Security
We implement reasonable administrative, technical, and physical security measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Nevertheless, no method of internet transmission or electronic storage is entirely secure; therefore, we cannot guarantee the absolute security of your information during transmission. - Your Rights
Subject to applicable laws, you may exercise some or all of the following rights:
Access your personal information
Correct inaccurate information
Request the deletion of your information
Restrict or object to certain data processing activities
Contact us regarding privacy-related inquiries
If you wish to exercise any of these rights, please contact us using the contact details provided below. - Children’s Privacy
Our website is not directed at children under the age of 13.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take reasonable steps to address the matter.
