Returns or Exchanges

We hope you have a satisfying shopping experience at Nova Peak LLC.
If you are not satisfied with your order, you may request a return, exchange, or refund in accordance with the Refund and Return Policy outlined below.

1. Return Policy Overview
   We accept eligible return requests.
   Return requests may be submitted for items that are either opened or unopened.
   To facilitate efficient after-sales service, please inspect the condition of your items as soon as possible after receipt and contact us within a reasonable timeframe to submit your request.
2. Eligible Situations for Returns/Exchanges
   Returns, exchanges, or other after-sales remedies are typically available in the following situations:
   The item has been opened or remains unopened, but you wish to return it.
   The item sustained damage during shipping.
   The item exhibits obvious quality defects.
   You received the incorrect item.
   The item is missing parts or differs significantly from your order.
3. Situations Ineligible for Processing
   The following situations may render an item ineligible for return, exchange, or refund processing:
   The item has been severely damaged due to human error or misuse.
   The item shows obvious signs of abnormal use, disassembly, modification, or intentional damage.
   Basic order information cannot be provided.
   The returned item does not match the item specified in the return request.
   In exceptional circumstances, we will review requests on a case-by-case basis, taking into account the specific details of the order and the item in question.
4. Return Request Process
   If you wish to request a return, exchange, or refund, please follow the steps below:
   Step 1: Contact Customer Service
   Please contact us via email and provide the following information:
   Order Number
   Name on the Order
   Description of the Issue
   Photos of the Item(s)
   Photos of the Package
   Customer Service Email: karyssa@novapeakllc1998.com
   Step 2: Await Review
   Our customer service team will typically respond to your inquiry within 1–2 business days to inform you of the next steps.
   Step 3: Return the Item(s)
   If your request is approved for a return, we will notify you to ship the item(s) back to us. Please do not return items without prior confirmation, as this may delay or complicate the processing of your request.
5. Return Address
   If Customer Service confirms that the item(s) must be returned, please ship them to the following return address: 22108 NE 237TH AVE BATTLE GROUND WA 98604-5174
   Please Note: Packages returned without prior confirmation from Customer Service may experience processing delays or may not be successfully identified.
6. Exchange Policy
   If you receive a damaged item, an incorrect item, a product with missing parts, or an item with obvious quality defects, you may request an exchange.
   Depending on our current inventory levels, we will arrange for one of the following:
   Replacement with an identical item
   Shipment of the missing parts or items
   Provision of another reasonable resolution
   If the item is out of stock, we may instead offer a refund or propose an alternative after-sales resolution.
7. Refund Processing Timeline
   Once we have received and inspected the returned item—or have otherwise confirmed that the conditions for a refund have been met—we will initiate the refund process.
   The typical timeline for refund processing is as follows:
   After-sales review: 1–2 business days
   Return receipt and inspection: Approximately 3–5 business days after receiving the returned item
   Refund initiation: 2–5 business days after the review is approved
   Time for funds to reach original payment method: Typically 5–10 business days
   The actual time it takes for funds to appear in your account may vary depending on your specific bank, credit card issuer, or payment service provider.
8. Shipping Costs
   If a return is requested due to any of the following reasons, we will typically cover the associated shipping costs as part of our after-sales service:
   Damaged item
   Incorrect item shipped
   Item with obvious defects
   If a return is requested for personal reasons (e.g., you simply do not like the item, or you have changed your mind), the customer may be required to bear the associated return shipping costs, unless otherwise stated on the website or confirmed by our customer service team.
9. Refused and Undeliverable Packages
   If a package is refused, returned, or deemed undeliverable for any of the following reasons:
   Incorrect address provided
   No one available to sign for the package
   Incorrect contact information provided
   Customer voluntarily refuses the package
   We will assist in resolving the issue once the package has been returned to us and the situation has been verified.
   Any associated shipping fees, re-delivery charges, or partial refund arrangements will be determined based on the specific circumstances of the case.
10. Refund Method
    By default, all refunds will be issued back to your original payment method.
    We typically do not support transferring refunds to a different bank account or an alternative payment channel.